How do pedal up club subscriptions work?
Pedal Up makes it easy and affordable for families to keep their kids on the right-sized bike as they grow without big upfront costs or the hassle of reselling old bikes.
- Select the perfect bike for your child. We'll deliver it right to your door.
- Forget paying full retail price. Simply subscribe for a low monthly price. No long term contract. Cancel anytime.
- When your child is ready for the next size up, simply schedule a swap. We’ll deliver the new bike and collect the old one. Easy as that.
Are there any hidden fees?
No. Cancel any time. Pedal up subscriptions have no long-term contracts or swap fees.
What is Pedal Up Plus?
Pedal Up Plus is our optional upgrade for $3.99/month that includes:
- Accidental damage and repairs.
- Flat tire repair.
- Free shipping.
Where does Pedal Up Club deliver?
Pedal up club services Polk County and Central Florida. We will be looking to expand our servicing area in the near future.
What size bike does my child need?
Selecting the right size bike is key for your child’s comfort and confidence. Visit the 'How it works' page for our recommended bike size based on rides height. You can also contact Pedal Up Club for additional help if you have any questions.
What if I order the wrong size bike?
Simply contact the Pedal Up Club and we will exchange your bike for the correct size for your child free of charge.
How do I set up my bike?
Every bike comes mostly assembled. You’ll just need to attach the pedals, straighten the handlebars, and adjust the seat height. We provide printed instructions and video tutorials. If you run into difficulties, contact our support team for help.
Do I need to keep the bike box?
We recommend keeping the original box. The box makes it easier and quicker to exchange the bike in the future when you're ready for the next size. If you no longer have the bike box, contact pedal up club for further direction.
How do I exchange or return a bike?
Simply login to your pedal up club account to manage your subscriptions and request an exchange. If you have any problems, please contract pedal up club and we'd be happy to assist you.
Will I be charged for returning a damaged or broken bike?
We understand that normal wear and tear occurs during use. We fully service every
returned bike. However, if the bike is damaged beyond what would reasonably be
caused by regular use, we may charge a repair fee. This fee covers the cost of
replacement parts and labor. Note, this fee is covered under Pedal Up Plus.
What if the bike is lost or stolen?
Your membership requires you to keep your bike safe. In the event the bike is lost
or stolen, contact the Pedal Up Club so we can get another bike to you as soon
as possible. However, you will be responsible for the retail value of the lost
or stolen bike.
How do I cancel my subscription?
Simply contact Pedal Up Club or log in to your account and click on “Cancel My
Subscription.” Your subscription will be canceled once your bike is returned
and received. If you have any problem canceling your subscription, please contact pedal up club for further assistance.